Last Updated: February 13 2025
Shipping & Delivery
Q. How much does shipping cost?
A. We have a Flat rate of $9.99 USD all over the USA.
Q. What are the estimated delivery times?
A. Here is Detail
- Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time.
- Handling time: 1 to 2 Business Days (Monday to Friday)
- Transit time: 7 to 8 Business Days to all destinations (Monday to Friday)
- Total Delivery time: 8-10 Business Days (Monday to Friday)
Q. Do you ship internationally?
A. We currently don’t offer International Shipping. For International shipping information and updates, you can contact our team at support@marysregalosymas.shop
Q. How can I track my order?
A. Once your order ships, you’ll receive a shipment notification email with a tracking number. Use this number to track the delivery progress on the carrier’s website. Please note that tracking information might not be available for up to 72 hours after the order is placed. Or you can also track your parcel from our Track Your Order Page.
Returns & Refunds
Q. What is your return policy?
A. We accept returns within 30 days from the delivery date.
Q. How do I return an item?
A. To initiate a return, please contact us by email at support@marysregalosymas.shop. Provide your order number and the reason for return.
Q. What items are not eligible for return?
A. Here is the list of items, that are not eligible for returns
- Discounted or sale items
- Gift cards
- Damaged items (unless the damage occurred during shipping)
Q. How long does it take to process a refund?
A. We process refunds within 10 business days of receiving and approving your return.
Orders & Payments
Q. What payment methods do you accept?
A. We accept:
- American Express
- Apple Pay (If Applicable)
- Diners Club
- Discover
- JCB
- Mastercard (Debit & Credit)
- Visa (Debit & Credit)
Q. How can I cancel my order?
A. For cancelling your order, kindly contact our support at support@marysregalosymas.shop as soon as possible. Orders cancelled before shipment are eligible for a full refund, processed within 7-10 business days. If your Order is in Transit, please refer to our Return and Refund Policy.
Q. How can I update my billing information?
A. For updating your billing information, contact our support at support@marysregalosymas.shop
Contact Us
Q. How can I contact customer support?
A. There are several ways to contact our support team:
- Email: support@marysregalosymas.shop. We are committed to responding within 24 to 48 hours.
- Live Chat: Click the chat bubble located in the bottom left corner to start a conversation with one of our representatives. Our live chat support operates from 9:00 A.M to 4:00 P.M (Monday to Friday)
- Contact Form: You can also contact us by filling out our form at https://marysregalosymas.shop/contact/
Q. What are your business hours?
A. Our Business hours are 9:00 AM to 4:00 PM (Monday to Friday)
Contact Information
Business Name: Marysregalosymas
Chat Support: 9:00 AM to 5:00 PM (Monday to Friday)
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Email: support@marysregalosymas.shop
Phone Number: +1 (618) 417-7362
Physical Address: 777 N Reed Ave, Reedley California 93654, United States