Last Updated: 18/11/2024
Q. What is your return policy?
A. We offer a 30-day return policy for all items purchased at Marysregalosymas. To be eligible for a return, the item must be in its original, unworn condition with all tags and packaging intact. If the item is damaged, altered, or washed, it is not eligible for return.
Q. How do I start a return?
A. To start a return, please contact us at support@marysregalosymas.shop within 30 days of receiving your order. We will provide you with a return label and instructions on how to send your item back to us.
Q. Do I have to pay for return shipping?
A. Yes, the customer is responsible for the cost of return shipping. Additionally, you will need to pay the $9.99 shipping fee that we initially covered. However, if the item was damaged during delivery, we will cover the return shipping costs and waive the restocking fee.
Q. Is there a restocking fee for returns?
A. Yes, a $9.99 restocking fee applies to all returns. However, if the item was damaged during delivery, no restocking fee will be charged.
Q. How long does it take to process a return and receive a refund?
A. Once we receive your returned item, it typically takes 3-4 business days to inspect it. After that, your refund will be processed and issued to your original payment method within 10 business days.
Q. Can I exchange an item instead of returning it?
A. We do not offer direct exchanges. If you want a different item, please return the current item and place a new order for the desired item.
Q. Can I return an item if I change my mind?
A. Yes, you can return an item if you change your mind. However, you will be responsible for the return shipping charges, and the item must meet all return conditions. Custom items are not eligible for return.
Q. Do you accept international returns?
A. Currently, we only ship and accept returns for orders within the USA. For international shipping inquiries, please contact us at support@marysregalosymas.shop.
Q. What should I do if I receive a damaged or incorrect item?
A. If your item arrives damaged or if you received the wrong product, please contact us immediately at support@marysregalosymas.shop with a description of the issue and your order number. We will resolve the issue and provide instructions for the return.
Q. How long will it take for my order to arrive?
A. Orders are processed within 1-2 business days, with transit time of 7-8 business days. The total delivery time is approximately 8-10 business days from the order date.
Q. What shipping carriers do you use?
A. We primarily use FedEx for delivery. However, we reserve the right to change the carrier depending on shipping charges, delivery area, and time requirements.
Q. What is your shipping cost?
A. We charge a flat rate of $9.99 for shipping on all orders within the USA.
Q. Can I change the shipping address after placing my order?
A. Unfortunately, once the order is in transit, we cannot change the delivery address. Please ensure that the address is correct before completing your order.
Q. What do I do if my package is lost or stolen?
A. If your package is lost or stolen, please contact the carrier directly to file a claim. We are not responsible for lost or stolen packages once they have been marked as delivered.
Q. Can I cancel my order?
A. You may cancel your order as long as it has not yet been dispatched. Once the order has been shipped, please refer to our return and refund policies for further assistance.
Product-Related Questions
Q. How do I know what size to choose?
A. We provide a detailed size chart on each product page to help you select the perfect fit. Please refer to the size guide before making a purchase. If you’re still unsure about your size, feel free to contact us for assistance.
Q. Are your products made from high-quality materials?
A. Yes, we ensure that all of our women’s clothing is made from high-quality fabrics. Our goal is to provide you with comfortable, durable, and stylish pieces.
Q. How can I care for my clothing items?
A. To extend the life of your garments, we recommend following the care instructions on the label of each product. For most items, machine wash in cold water and hang dry or lay flat to dry to avoid any shrinkage or damage.
Q. Do you offer plus-size clothing?
A. Yes, we offer a variety of sizes to suit every woman. Please check the product descriptions for the size availability of each item.
Q. Are the colors on your website accurate?
A. We strive to make sure that the colors of our products are represented as accurately as possible on our website. However, please note that due to different monitor settings, the actual color of the item may vary slightly.
Q. Do you sell accessories or only clothing?
A. Currently, we focus on women’s clothing. However, we occasionally offer a curated selection of accessories that complement our clothing line. Keep an eye on our website for new arrivals.
Q. Can I order custom clothing?
A. At the moment, we do not offer custom clothing options. However, we frequently update our collection with new styles, so you can find the latest trends here.
Q. How do I know when a product is back in stock?
A. If an item you’re interested in is out of stock, you can sign up for a restock notification on the product page. We will email you as soon as the item is available again.
Q. Are the prices listed on your website final?
A. Yes, the prices listed on our website are final and include all applicable taxes. However, please note that shipping fees are separate and will be added at checkout.
Contact Information
Business Name: Marysregalosymas
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Email: support@marysregalosymas.shop
Phone Number: +1 (618) 417-7362
Physical Address: 777 N Reed Ave, Reedley California 93654, United States