Last Updated: 18/11/2024
At Marysregalosymas, we want to ensure that you are fully satisfied with your purchase. If you need to return an item or request a refund, please review our Return and Refund Policy carefully. This policy applies to all orders within the USA and is designed to offer a clear and fair process for handling returns and refunds. By ordering from us, you agree to the terms outlined below.
Return Policy
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Purchase Date: The item must be purchased within the last 30 days from the return request date. We cannot accept returns for items purchased over 30 days ago.
- Condition of the Item: The item must be in its original condition, unworn, unused, with all tags attached, and in the original packaging. You must also provide the receipt or proof of purchase. Damaged, altered, or washed items are not eligible for return.
If the item meets these conditions, you can start the return process by contacting us at support@marysregalosymas.shop. We will reply within 24–48 hours.
Restocking Fee
A restocking fee of $9.99 will apply to returns. This covers the shipping cost we paid to send your order. If the item was received in a damaged condition, no restocking fee will be charged.
Return Process
Once your return request is accepted, we will send you a return label with instructions on how and where to return the item. Please ensure that you follow these instructions carefully. Items returned without prior authorization will not be accepted.
If you need to return an item, please note that the customer is responsible for paying return shipping costs unless the item is damaged or defective.
Change of Mind Returns
We do accept returns if you simply change your mind. However, you will be responsible for the return shipping fees and the original shipping charge of $9.99. Customized items are not eligible for return.
Non-Returnable Items
Certain items cannot be returned:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., personalized or special orders)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you’re unsure about whether your item qualifies for return, please contact us at support@marysregalosymas.shop for assistance.
Damaged or Incorrect Items
If the item you received is defective, damaged, or incorrect, please inspect the item upon delivery and contact us immediately at support@marysregalosymas.shop with your order number and a description of the issue. We will work to resolve the issue quickly.
Refund Policy
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Return within 30 Days: The item must be returned within 30 days of purchase.
- Condition of the Item: The item must be in its original, unused condition, unworn, with tags attached, and in the original packaging.
To request a refund, please contact us at support@marysregalosymas.shop. We typically respond within 24–48 hours.
Refund Processing Time
Once we receive your returned item and inspect it (a process that typically takes 3-4 business days), we will process your refund to the original payment method within 10 business days.
If there are any missing items or damages found during inspection, the corresponding costs will be deducted from your refund.
Note: It may take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@marysregalosymas.shop.
Refund Method
Refunds will be issued to your original payment method. Restocking fees and any costs for missing or damaged items will be deducted from the refund amount.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the item according to our return policy and, once the return is accepted, place a new order for the item you want.
European Union 14-Day Cooling-Off Period
For customers within the European Union, you have the right to cancel or return your order within 14 days from the delivery date, for any reason and without justification. The item must be returned in its original condition, unworn, unused, with tags attached, and in the original packaging. You’ll need to provide proof of purchase.
Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after being marked as delivered. If you experience issues with a lost package, please contact the carrier directly to file a claim.
Cancellations
Orders can be canceled before they are dispatched. Once an order has been shipped, please refer to our Return and Refund Policy for assistance.
Policy Modifications
To stay compliant with changing laws and regulations, we reserve the right to update this Return and Refund Policy. Any updates will be posted on our website, and the changes will take effect immediately upon posting.
Contact Information
Business Name: Marysregalosymas
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Email: support@marysregalosymas.shop
Phone Number: +1 (618) 417-7362
Physical Address: 777 N Reed Ave, Reedley California 93654, United States